Boston Consulting Group is changing the way managers evaluate employee performance.
• To increase employees’ confidence in their work, they recommend focusing on the positive aspects of their performance. They recommend giving frequent praise and focusing on a particular worker’s strengths instead of talking about mistakes.
• The idea is to point out their talents and explain how they could be used to work on aspects of the job that come less naturally. The boss should also help them celebrate their wins.
• In any performance review, managers should mention only one or two areas that require development. Employees often feel unappreciated, according to Sheila Heen, author of Thanks for the Feedback. Performance review criticism tends to overshadow appreciation or coaching, especially among young workers.
• Tough criticism is demoralizing and could derail an employee. The rising popularity of tools like Gallup’s StrengthsFinder, which measures a person’s talents in any of 34 areas, shows that many more companies are using a positive tack.
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