|
FAQ: Installer Error: 0015 Please contact the vendor.
When I try to run the installer it says "Installer Error: 0015 Please contact the vendor." How do I fix this?
Installer Error: 0015 means that the installer could not find the RICHED32.DLL on the target machine. This is a Windows core component and you (or an uninstaller) removed the file (not a good idea - this will cause problems with other apps, too).
Resolution: The following resolution is from MSDN:
A. The Riched32.dll File Is Missing
If the Riched32.dll file is missing, WordPad may not be installed. To determine if WordPad is installed, double-click the Add/Remove Programs tool in Control Panel, click the Windows Setup tab, click Accessories, and then click Details.
If the WordPad check box is not selected, click to select it, click OK, and then click OK again.
If WordPad is installed, extract the Riched32.dll file from the original Windows 95 or Windows 98 disks or CD-ROM to the Windows\System folder.
For information about how to extract a file, please see the following article in the Microsoft Knowledge Base: Q129605 - How to Extract Original Compressed Windows Files
Extracting the Riched32.dll file instead of removing and reinstalling WordPad is preferred because removing and reinstalling WordPad removes components used by Microsoft Exchange and Windows Messaging.
B. The Riched32.dll File Is Damaged
If the Riched32.dll file exists, it may be damaged. To resolve this issue, follow these steps:
1. Click Start, point to Find, and then click Files or Folders.
2. In the Named box, type riched32.dll, and then click Find Now.
3. In the list of found files, right-click the Riched32.dll file, click Rename, type a new name for the Riched32.dll file (such as Riched32.xxx), and then press ENTER.
[The above response was provided by Friedrich Linder of Linder Software. Thank you Friedrich.]
Do
you still have a question not answered here? Email
us your questions and we will promptly send you
a response.
|
