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UPGRADE/RENEWAL
GUIDE - Frequently Asked Questions - FAQ
How do I renew
my subscription
You have 2 options...
you can either (1). use the Buy Now or Renew Now function inside the software
on the Purchase menu (select the upgrade/renewal option on the order form) or
(2). you can Buy Now
from our website (or order by phone 888.333.5095). We will then email you a key that extends your subscription.
Why should I
buy a renewal?
Since you care
enough about your finances to actually plan for your retirement finances, then
you will appreciate how important it is to have the latest, greatest and most
accurate version of our software. The 2007 version has been updated with the 2007
tax laws and social security calculations. In addition, we are updating the interface
to make it more user friendly and also adding some nice new enhancements. It will
cost you $300 to $2000 to have a professional planner create a plan for you.
I’m running
the previous version of Retirement Savings Planner, and want to purchase the renewal
and get the 2007 edition. I just purchased a new computer. Is the new version
easily installed on a clean machine, or do I need to re-install the prior edition
to make this work?
"Yes" it
is easy to install. But "No" you don't need the old version installed.
You can install on a clean machine. The software upgrade and/or price discount
is given when we process the order... you select upgrade/renew in the order form
and we manually verify you're a customer in our database... we then process the
order... and we email you your activation key. The only advantage to having the
old version installed is that the new installer will search for old versions and
copy over your data files so that you pick up where you left off.
How do I get the free updates throughout the year?
The built-in Internet
AppUpdate engine will tell you when an update is available and walk you through
installation. If you encounter an error with this process, you can download the
latest patch at any time from our website by emailing support for the latest link.
We also will email all of our customers notifying them of each update.
What does "Personal
Edition" mean?
Personal Edition
is for use by individuals for their own planning. Personal Edition cannot be used
for any Commercial Use. This policy is programmed into the software because the
current age used for the planning is calculated from your birthdate and cannot
be changed.
What does "Couples
Edition" mean?
Couples Edition
is for use by a husband and wife for their own planning. If you and your spouse
have separate tax-deferred investments like IRAs and 401k plans, then the program
will calculate your Required Minimum Distributions separately. If you retire in
different years because once spouse is younger, the program will analyze that
"intermediate period" and determine the impact on your long term retirement
finances. The Couples Edition cannot be used for any Commercial Use. This policy
is programmed into the software because the current age used for the planning
is calculated from your birthdates and cannot be changed.
What does "Professional
Edition" mean?
Professional Edition
means that you can use our software in a Commercial context. If you use the software
to create plans for someone else you must purchase the Professional Edition. This
includes but is not limited to financial advisors, planners, insurance agents,
CPAs, lawyers, trust departments, pension administrators, HR/Personnel, etc. using
the software in a business context. This policy is programmed into the system
because you cannot run multiple plans using the Personal Edition... the age is
calculated from your birthdate in that edition and cannot be changed.
How will Activation
Keys work in 2006 and 2007?
When you buy an
Activation Key, you are buying a license to use our software for one year. During
that time period, you can always install the latest and greatest version available.
When you purchase the software, you will be sent an Activation Key that you enter
to fully activate the software. Once you activate you can get all the updates
and releases without needing a new activation key. As long as your subscription
is current, you will get updates for 1 year from the date of purchase.
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I got a new
computer. How do I move the software?
You need the original
installation file. You will need to request an activation password after installation
by using the "Request New Password" function from the Purchase menu
inside the running software. We will verify that your subscription is up-to-date
and then email you a new Activation Key.
My computer
crashed. I re-installed the software but it now says it is unregistered.
Click on the Activate
after Purchase button, then on STEP 2 blue link to "Request New Password".
Follow the steps and instructinos to submit your request. We will verify that
your subscription is up-to-date and then email you a new Activation Key.
Can I enter
information for me and my spouse?
Yes if you are
using the Couples Edition or if you are using the Professional Edition. This is
the main limitation of the Personal Edition which is for one person not a couple.
I'm retired.
Can I use this program too?
Yes. This Program
works for all ages including those already retired or not yet retired...but still
saving. Anyone of any age can benefit from this program.
Do you still
have a question not answered here?
Email us your
questions and we will promptly send you a response. The email address is:
support @ torrid-tech.com
You will need
to type that email address in without any spaces. We do this so that spambots
cannot grab the exact address from our website.
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Retirement Savings Planner 2006 is now available! This easy-to-use software provides
simple and understandable illustrations in a visual format.
